Hostaan support

Support

Hostaan support guides and practical instructions for using our services.

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Plesk Control Panel

Guides for control panel usage, SSL certificates, backups and server management.

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Getting started with Sitebuilder, layouts, and backups.

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Web Hosting

WordPress management, FTP, databases, and staging environments.

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Email

Email account creation, settings, webmail, and spam filters.

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Web Hosting
The Hostaan plugin: admin panel speed, wp-config settings and country blocking

The Hostaan plugin is a WordPress plugin built for Hostaan web hosting. It speeds up the admin panel, checks your site's settings, and lets you change the most important wp-config.php settings without touching any files. This guide walks through every…
Email
Using an External Email Service

If your domain uses an external email service, such as Google Workspace or Microsoft 365, and you have already pointed your email to the external service using MX records, you should disable the local incoming mail service on your Hostaan server. If you have…
Email
How to Use Roundcube Webmail?

When you have created an email address with a mailbox from the Plesk control panel, you can read and write your emails through the webmail interface without separate email programs. The interface works on both computers and mobile devices. We use Roundcube…
Plesk Control Panel
Backing Up Your Data With Plesk

Our web hosting service automatically takes care of backing up our servers and all customer data stored on them to our separate backup servers once a day. However, access to these server-level backups is only available to our staff, and restorations…
Plesk Control Panel
Creating a subdomain

The disk space included in all our web hosting packages can be shared, if necessary, under the primary domain (for example, 'yourdomain.com') for a subdomain (for example, 'sub.yourdomain.com'). This is particularly useful when you want to install a separate…
Plesk Control Panel
Creating additional users for Plesk control panel

By default, our customers are provided with one Plesk administrator account, with which the customer can manage all features of their web hosting through the control panel. The same account is also provided to the technical contact person if you have…
Web Hosting
Creating and using MySQL databases

Our servers use MySQL as the database engine (or more precisely, the compatible and even faster MariaDB , but for marketing and recognition reasons we use the name MySQL). Databases are needed for fast storage and retrieval of data for software running on…
Web Hosting
Cron jobs - scheduled tasks

Cron job enables running system functions at desired times. Some WordPress core functions or plugins, such as image compression or cache preloading, are scheduled to run by default during page loads. If the site has no visitors for a long time, some…
Sitebuilder
Customizing appearance and responsiveness in Sitebuilder

Our website builder is a "drag and drop" editor that allows you to customize your website's appearance almost without limits. In this guide, we'll go through the editing functions of website builder elements and responsiveness. When you hover your mouse over…
Email
Emptying a full mailbox

A mailbox that is completely full to the brim prevents mail deletion with default settings. Update: With the new Roundcube version, this guide is partially outdated. You can delete messages from a full mailbox by also pressing the Shift+Del key combination…
Plesk Control Panel
How do I log into Plesk Control Panel?

Logging in to the Plesk control panel is done either through the "Log in" button found on our front page or with a direct, server-specific server address. You have received an instruction message with the title "Welcome as our customer..." during the…
Plesk Control Panel
How to change DNS settings

DNS management is an important part of domain management, as it determines how domain traffic is directed to different services, such as websites, email services, or other external services. In this article, we'll go through the most common DNS record…
Web Hosting
How to create a WordPress staging site

With our control panel's WordPress Toolkit tool, you can easily create a parallel staging site version for your WordPress web hosting. This enables, among other things, updating the site in its separate development version - and easily bringing changes to…
Plesk Control Panel
How to enable 2FA for Plesk

To improve security of the Plesk control panel, we recommend enabling multi-factor authentication. You can enable 2FA (MFA, multi-factor authentication) from your Plesk profile settings. After this, logging in will require a code generated by an…
Web Hosting
How to install WordPress using WordPress Toolkit?

Plesk includes WP Toolkit for installing and managing WordPress. Select the correct subscription, open WordPress in the left menu and click Install . Choose the installation options Check the domain and Installation path . The example installs WordPress in…
Email
How to setup a SPF record

SPF record is used to verify the sending mail server. If email is sent from servers other than those specified in the record, email delivery is very uncertain, especially to Gmail or Outlook services. The SPF record must nowadays be up to date, and it must…
Email
How to setup your mail client (IMAP/SMTP)

In addition to webmail , email accounts on our server can be read with email programs that support POP3 or IMAP protocols, such as Thunderbird , Outlook, Mac Mail, or smartphone email applications. When you want to read your email with a separate program…
Web Hosting
Managing your WordPress application with WP Toolkit

Our Plesk control panel includes the WordPress Toolkit function, which makes installing, updating, and managing various settings of the WordPress application easy. WordPress Toolkit also enables an easy staging function, where you can make updates first to a…
Plesk Control Panel
Plesk Control Panel - Navigation

After logging into the control panel with your Plesk credentials, you will see a management view front page similar to the one shown. If you have ordered multiple web hosting packages under the same Plesk account (same customer account), you can switch…
Web Hosting
Protecting directories with a password

With directory password protection, you can easily prevent public access to a specific directory in your website space by defining a username and password required for access to the directory. The function is very handy when you want to implement, for…
Web Hosting
Running PHP applications on the server

All our web hosting packages include PHP programming language support as standard. PHP is the most popular technology for producing dynamic web services, and most applications for maintaining websites and online stores, such as WordPress, WooCommerce…
Sitebuilder
Sitebuilder - features and demo

Our Site Builder is a tool that allows you to easily create modern responsive websites without coding skills. Site Builder's features include: Over 200 ready-made design templates at your disposal Page building happens in a browser-based interface without…
Web Hosting
Transferring a website via control panel or FTP

Transferring websites to our web hosting server space can be done either directly from the Plesk control panel with the file transfer function, or using separate FTP software. Alternatively, you can also transfer websites (e.g., those built with WordPress)…
Plesk Control Panel
Website migration with Plesk import

Traditionally, website content migration has been done by transferring files via FTP from the old server to your own computer and then to the new server. However, if the website content has been implemented with a database-based content management system…
Web Hosting
WordPress migration using Prime Mover

WordPress site migration is easiest done using plugins designed for this purpose. Such plugins include Updraftplus, Prime Mover, or All-in-One WP Migration. The operating principle in these plugins is practically identical: - For the migration, a plugin is…
Web Hosting
WordPress migration with All-in-One WP Migration (AIOWP)

WordPress site migration is easiest with a plugin designed for this purpose. Some of these plugins include Updraftplus, Prime Mover and All-in-One WP Migration. The operating principle in these plugins is practically identical: - For the migration, a plugin…
Email
Using SoGo Webmail - Email and Calendar

After creating an email account and address from the Plesk control panel, you can read and write your emails through the webmail interface without separate email programs. The interface works on both computers and mobile devices. In addition to the Roundcube…
Plesk Control Panel
WWW statistics page

Plesk control panel containse a simple visitor statistics page. You can find the stats page on the "Websites & Domains" page, ander the statistics menu. Webstat page is normally password protected, so that just anyone from the web cannot access them…
Email
Creating a new email address

Each of our webhotell comes with the option to deploy at least one mailbox based on your own domain address, as well as an unlimited number of different email controls. However, to use email, you must first create the email address of your choice in the…
Sitebuilder
Sitebuilder backup and restoring

It is always a good idea to take a backup of your site before you start editing it on your home computer. This way, you'll have an up-to-date copy of your site, even if you're in the middle of editing and don't publish the latest changes to your site right…
Sitebuilder
Sitebuilder editor layout and menus

Our Sitebuilder is easy and powerful editor, that you can use to edit your website virtually limitlessly. In this tutorial, we will go through the layout and menus of the Sitebuilder. This will get you started! If you're new to using a website builder, you…
Sitebuilder
Sitebuilder QuickStart

Hostaan Sitebuilder can be opened through Plesk dashboard. The sitebuilding tool works for all the most common web browsers. Using he Sitebuilder doesn't require any special coding skills. Start by logging in to your Plesk dashboard (If you have multiple…
Web Hosting
How to update WordPress using WordPress Toolkit?

WordPress, plugins and themes need regular updates. If your plan does not include managed updates, open WordPress in Plesk and select the installation you want to maintain. Back up before updating Open Back Up / Restore , click Back Up and wait until the…
Email
How to Change Email Account Password?

Email account password is most easily changed through the control panel. First log in to control panel using your administrator username and password. Go to the target email accounts settings by first selecting 'Mail' from the menu on the left and then…
Email
Configuring email auto-reply

This guide shows how you can enable auto-reply for your email accounts. Log in to Plesk control panel using your administrator credentials or the specific email user credentials. Choose 'Mail' from the left menu, and click on the desired email account name…
Plesk Control Panel
WWW-server logs

This article shows where you can access www server logs in Plesk. First open the "Websites and domains" page. In the domain's options you can find the "Logs" selection which takes you to the log viewer. The log viewer allows you to filter log lines based on…
Email
Change Spam Filter Settings

This article explains how email spam filter settings can be changed. Log in to Plesk and choose "Mail" from the left side menu and click the email account name you want to change the settings for. In the next view select the "Spam Filter" tab. With the check…
Email
How to Add a Mail Account to Gmail?

This article details how you can add an email account in our service to the Gmail interface. To get started you should know the following settings: Your email account address and its password. The name of the mail server assigned to your domain. You can see…
Plesk Control Panel
How to install SSL certificate?

We provide free Let's Encrypt SSL certificate for all our customers. This allows website to be accessed via SSL encrypted HTTPS protocol without security warnings from web browser. In SmartWP and SmartWoo hosting plans SSL certificate is created…
Plesk Control Panel
What is Plesk Control Panel?

Our customers can do most of their web hosting maintenance trough Plesk Control Panel installed on all of our servers. Plesk is comparable to cPanel, being one of the leading server control panel platforms in the World. With Plesk you can independently do…