Hostaan support

Support

Hostaan support guides and practical instructions for using our services.

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15 guides

Plesk Control Panel

Guides for control panel usage, SSL certificates, backups and server management.

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10 guides

Sitebuilder

Getting started with Sitebuilder, layouts, and backups.

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17 guides

Web Hosting

WordPress management, FTP, databases, and staging environments.

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17 guides

Email

Email account creation, settings, webmail, and spam filters.

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6 guides

Hostaan customer panel

Sign in to your customer account and access your website and email management.

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2 guides

Development Tools

Development environment guides and using the temporary address.

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11 guides

Nextcloud

Using the Nextcloud service, its apps and file management.

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3 guides

Reseller Cloud

Getting started with and managing the reseller service.

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Everything in one place

All support guides

Hostaan customer panel
How do I log in to my website management or email?

Sign in to the Hostaan customer panel first with the email address linked to your customer account. From there, open Plesk and WordPress administration, or change your email mailbox password if needed.
Sitebuilder
Sitebuilder AI features: creating pages, text and SEO content

The AI features in Hostaan's Sitebuilder help you quickly create a site structure, texts and search engine optimization content. AI-generated content is always only a suggestion, though. Check the texts, images, links and other details yourself before you publish…
Email
Email forwarding in Plesk

You can forward messages that arrive at an email address on your domain to one or more other addresses from Plesk's mail settings. Forwarding applies to receiving. It does not change the IMAP or SMTP settings of your email client, and it does not replace...
Web Hosting
WordPress AI: setup and using AI in the editor

WordPress AI helps you create title and excerpt suggestions in the editor based on finished article content. In this practical guide you set up the connection, configure the editor's AI features and use them on a draft post. At the end there is a separate section…
Web Hosting
The Hostaan plugin: admin panel speed, wp-config settings and country blocking

Check optimization, enable WP-Optimize page caching and manage memory limits, debugging, admin caching and country blocking with the Hostaan plugin.
Plesk Control Panel
How do I change Nginx settings on a Hostaan server?

Hostaan web hosting uses the Plesk control panel and typically an Nginx + Apache combination: Nginx often handles traffic first, and dynamic content may continue on to Apache. If you need special Nginx rules for your site, they are added…
Plesk Control Panel
Pointing website traffic to an external service

Many people build a website, online store or course platform with an external service (for example Kajabi, Shopify or Webflow) and still want to use their own domain, such as company.fi. In that case, website traffic is directed from the domain managed by Hostaan to…
Web Hosting
SmartWP: automatic plugin updates and vulnerability notices

A common question is whether a specific WordPress plugin updates automatically, and why WordPress Toolkit or an email reports a vulnerability even though updates have already run. This article applies to SmartWP web hosting, where updates are handled…
Email
Why am I receiving so much spam?

Almost every email address receives spam from time to time. If you get an unusual amount of it, the cause is often a combination of the general volume of spam on the internet, how public your address is and the server's filtering settings. Spam...
Email
Why does my email end up in the recipient's spam folder?

When you send email from a Hostaan server and the recipient says the message went to spam or never arrived, the cause is almost always one (or several) of the factors described below. There is no single sure answer, because each...
Hostaan customer panel
Customer and order views

After logging in, the front page shows an overview: customers, orders, invoices and quick links to the most common actions. Customers Select the Customers view. One list shows all your customer accounts. To open a single customer's details…
Hostaan customer panel
Logging in to the Hostaan customer panel

The new Hostaan customer panel is at app.hostaan.com. You can also log in at app.hostaan.fi, which redirects to the Finnish version of app.hostaan.com. Step 1: Log in with your email Enter your username, which is your email address…
Hostaan customer panel
Permissions, roles and invitations

Your permissions Select Permissions in the left-hand menu (or the corresponding item on the front page) to see which customer accounts you have access to and in which role. Roles The Owner can manage everything: customer details, orders and invoices, as well as invite…
Hostaan customer panel
Setting up a password and 2FA login

By default, login uses an OTP code (one-time password) sent to your email. A separate password is not set up in advance, so the first time you log in to the customer panel you use only your email address and a verification code…
Hostaan customer panel
Technical contacts and Plesk SSO

Technical contacts have their own view in the customer panel. When the account owner has invited you as a technical contact, you receive the invitation on the customer panel's Permissions page. Accepting the invitation Log in to the customer panel with your own credentials…
Email
Using an External Email Service

If your domain uses an external email service, such as Google Workspace or Microsoft 365, and you have already pointed your email to the external service using MX records, you should disable the local incoming mail service on your Hostaan server. If you have…
Nextcloud
Nextcloud Files: File Management

Files app: managing your files The Files app is the heart of Nextcloud: this is where you manage all your files and folders. Click "Files" (folder icon) in the top menu to open the file manager. Left sidebar functions…
Nextcloud
Nextcloud - Notes

By installing the Nextcloud Notes app on your smart device you get an easy-to-use note-taking tool whose changes are also updated automatically on your other devices. Installing the app and logging in Find the app in your device's…
Nextcloud
Nextcloud - Using the Calendar

With the Nextcloud calendar you can create events in several separate calendars, add attendees to events and send them event invitations. Overview In the overview, the left column holds the calendar functions and the main column shows the…
Nextcloud
Nextcloud Deck

Nextcloud Deck is a Kanban board app for project management. It lets you follow the progress of a project visually and manage task assignments and deadlines in a single overview. In Deck, the board is the top-level unit, for example a project…
Nextcloud
Nextcloud Forms - Create Surveys

Nextcloud Forms is an easy-to-use form tool that lets you create surveys, registration forms, feedback surveys and other data collection forms directly in Nextcloud. This guide covers the main features of Nextcloud Forms: - Creating forms and…
Nextcloud
Nextcloud LibreSign - Sign Documents

Nextcloud LibreSign is a tool for signing digital documents that lets you sign securely directly in Nextcloud. This guide covers the main features of LibreSign, such as: - Sending signature requests by email and to Nextcloud users…
Nextcloud
Nextcloud Talk: User Guide

Chat, calls and video conferences Getting started Log in to your Nextcloud server as usual. Click the Talk icon in the top bar. If Talk is not visible, it has to be enabled first (ask your administrator). Talk opens in a new tab or window. You can also…
Nextcloud
Nextcloud: Basics

Nextcloud is a powerful cloud service that gives you a secure way to store, share and manage files online. This guide walks you through the basics of using Nextcloud step by step, so you can get started easily. Nextcloud works like the familiar…
Nextcloud
Nextcloud: Email guide (Mail app)

Why use the Nextcloud Mail app? With the Mail app you read, send and manage your email directly in Nextcloud. You get a unified view of your files, calendar, contacts and email, all in one place. When you order…
Nextcloud
Nextcloud: Installing and configuring apps

Sync your files automatically across all your devices. Why install the app? The Nextcloud apps sync your files automatically between your devices. Changes appear instantly on all devices, and you can also use your files offline…
Nextcloud
OnlyOffice: spreadsheets, text documents and presentations

OnlyOffice is a full office suite integrated into Nextcloud, with complete tools for word processing, spreadsheets and presentations. It is an excellent alternative to Microsoft Office, with a familiar interface and…
Reseller Cloud
Getting Started with Reseller Cloud

Reseller Cloud 2.0 is Hostaan Oy's cloud-based server service for digital agencies, offering versatile tools for managing customers and domains. With the service you can create an unlimited number of customer accounts, domains and email services, within the limits of the…
Reseller Cloud
Reseller Cloud: Creating Customers and Subscriptions

In Reseller Cloud 2.0, a customer is an individual customer account and a subscription is a web hosting / service package. One customer can own several subscriptions. Creating a customer and a subscription Select Customers from the left menu Click Add Customer Fill in the contact details…
Reseller Cloud
Reseller Cloud: Service Plans

Service plans are predefined service packages that you use to manage the resources of subscriptions centrally. When you change a plan's settings, the changes are applied automatically to all subscriptions that use that plan. Recommended service plans…
Sitebuilder
Creating language versions with Sitebuilder

With Sitebuilder you can create language versions of your site by adding a Languages element (for example Suomi/English or similar) to your page, such as in the navigation bar. Once you have placed the language element on your site and chosen the languages…
Development Tools
Dev development environment guide

About the development environment Hostaan.dev is a cloud-based development environment designed specifically for efficient development and management of WordPress sites. The service lets you develop several WordPress projects at the same time…
Email
Importing emails from your old provider

The control panel has a built-in feature for importing emails from your old provider's email service. To import mail, you only need the mail server details of the old service and your account's username and password. Start importing emails...
Sitebuilder
Sitebuilder blog

This guide covers how to edit the text styles used on your page and how to use the blog element in Sitebuilder, including how to create a new blog article. Add the blog element to the section you want, or you can also create…
Web Hosting
Backups with WordPress Toolkit

It is always a good idea to take a backup before making changes to your site, so you can quickly restore it to working order if something goes wrong. With WordPress Toolkit you can easily take a backup before going into the site's admin view…
Email
How to Use Roundcube Webmail?

When you have created an email address with a mailbox from the Plesk control panel, you can read and write your emails through the webmail interface without separate email programs. The interface works on both computers and mobile devices. We use Roundcube…
Plesk Control Panel
Backing Up Your Data With Plesk

Our web hosting service automatically takes care of backing up our servers and all customer data stored on them to our separate backup servers once a day. However, access to these server-level backups is only available to our staff, and restorations…
Plesk Control Panel
Creating a subdomain

The disk space included in all our web hosting packages can be shared, if necessary, under the primary domain (for example, 'yourdomain.com') for a subdomain (for example, 'sub.yourdomain.com'). This is particularly useful when you want to install a separate…
Plesk Control Panel
Creating additional users for Plesk control panel

By default, our customers are provided with one Plesk administrator account, with which the customer can manage all features of their web hosting through the control panel. The same account is also provided to the technical contact person if you have…
Web Hosting
Creating and using MySQL databases

Our servers use MySQL as the database engine (or more precisely, the compatible and even faster MariaDB , but for marketing and recognition reasons we use the name MySQL). Databases are needed for fast storage and retrieval of data for software running on…
Web Hosting
Cron jobs - scheduled tasks

Cron job enables running system functions at desired times. Some WordPress core functions or plugins, such as image compression or cache preloading, are scheduled to run by default during page loads. If the site has no visitors for a long time, some…
Sitebuilder
Customizing appearance and responsiveness in Sitebuilder

Our website builder is a "drag and drop" editor that allows you to customize your website's appearance almost without limits. In this guide, we'll go through the editing functions of website builder elements and responsiveness. When you hover your mouse over…
Email
Emptying a full mailbox

A mailbox that is completely full to the brim prevents mail deletion with default settings. Update: With the new Roundcube version, this guide is partially outdated. You can delete messages from a full mailbox by also pressing the Shift+Del key combination…
Plesk Control Panel
How do I log into Plesk Control Panel?

Logging in to the Plesk control panel is done either through the "Log in" button found on our front page or with a direct, server-specific server address. You have received an instruction message with the title "Welcome as our customer..." during the…
Plesk Control Panel
How to change DNS settings

DNS management is an important part of domain management, as it determines how domain traffic is directed to different services, such as websites, email services, or other external services. In this article, we'll go through the most common DNS record…
Web Hosting
How to create a WordPress staging site

With our control panel's WordPress Toolkit tool, you can easily create a parallel staging site version for your WordPress web hosting. This enables, among other things, updating the site in its separate development version - and easily bringing changes to…
Plesk Control Panel
How to enable 2FA for Plesk

To improve security of the Plesk control panel, we recommend enabling multi-factor authentication. You can enable 2FA (MFA, multi-factor authentication) from your Plesk profile settings. After this, logging in will require a code generated by an…
Web Hosting
How to install WordPress using WordPress Toolkit?

Plesk includes WP Toolkit for installing and managing WordPress. Select the correct subscription, open WordPress in the left menu and click Install . Choose the installation options Check the domain and Installation path . The example installs WordPress in…
Email
How to setup a SPF record

SPF record is used to verify the sending mail server. If email is sent from servers other than those specified in the record, email delivery is very uncertain, especially to Gmail or Outlook services. The SPF record must nowadays be up to date, and it must…
Email
How to setup your mail client (IMAP/SMTP)

In addition to webmail , email accounts on our server can be read with email programs that support POP3 or IMAP protocols, such as Thunderbird , Outlook, Mac Mail, or smartphone email applications. When you want to read your email with a separate program…
Web Hosting
Managing your WordPress application with WP Toolkit

Our Plesk control panel includes the WordPress Toolkit function, which makes installing, updating, and managing various settings of the WordPress application easy. WordPress Toolkit also enables an easy staging function, where you can make updates first to a…
Plesk Control Panel
Plesk Control Panel - Navigation

After logging into the control panel with your Plesk credentials, you will see a management view front page similar to the one shown. If you have ordered multiple web hosting packages under the same Plesk account (same customer account), you can switch…
Web Hosting
Protecting directories with a password

With directory password protection, you can easily prevent public access to a specific directory in your website space by defining a username and password required for access to the directory. The function is very handy when you want to implement, for…
Web Hosting
Running PHP applications on the server

All our web hosting packages include PHP programming language support as standard. PHP is the most popular technology for producing dynamic web services, and most applications for maintaining websites and online stores, such as WordPress, WooCommerce…
Sitebuilder
Sitebuilder - features and demo

Our Site Builder is a tool that allows you to easily create modern responsive websites without coding skills. Site Builder's features include: Over 200 ready-made design templates at your disposal Page building happens in a browser-based interface without…
Web Hosting
Transferring a website via control panel or FTP

Transferring websites to our web hosting server space can be done either directly from the Plesk control panel with the file transfer function, or using separate FTP software. Alternatively, you can also transfer websites (e.g., those built with WordPress)…
Plesk Control Panel
Website migration with Plesk import

Traditionally, website content migration has been done by transferring files via FTP from the old server to your own computer and then to the new server. However, if the website content has been implemented with a database-based content management system…
Web Hosting
WordPress migration using Prime Mover

WordPress site migration is easiest done using plugins designed for this purpose. Such plugins include Updraftplus, Prime Mover, or All-in-One WP Migration. The operating principle in these plugins is practically identical: - For the migration, a plugin is…
Web Hosting
WordPress migration with All-in-One WP Migration (AIOWP)

WordPress site migration is easiest with a plugin designed for this purpose. Some of these plugins include Updraftplus, Prime Mover and All-in-One WP Migration. The operating principle in these plugins is practically identical: - For the migration, a plugin…
Email
Using SoGo Webmail - Email and Calendar

After creating an email account and address from the Plesk control panel, you can read and write your emails through the webmail interface without separate email programs. The interface works on both computers and mobile devices. In addition to the Roundcube…
Plesk Control Panel
Changing nameservers

Note: Nameserver changes are not usually needed unless you are moving your services to another provider. If you do want to change your domain's nameservers, you need to contact our customer support. For custom Nginx settings…
Web Hosting
Managing the PHP version in use

In most cases you should use the latest PHP version for security reasons and efficient operation, but sometimes outdated themes or plugins may require running older PHP versions. You can choose the PHP version your website uses…
Plesk Control Panel
WWW statistics page

Plesk control panel containse a simple visitor statistics page. You can find the stats page on the "Websites & Domains" page, ander the statistics menu. Webstat page is normally password protected, so that just anyone from the web cannot access them…
Sitebuilder
Sitebuilder text styles

Before you start building your pages in Sitebuilder, it is a good idea to go through a few text style settings first, so that your site keeps a consistent look. In this guide we introduce the text styles and show how to adjust them…
Sitebuilder
Sitebuilder media library

When you build pages in Sitebuilder, the images you add to the site are brought into the media library and chosen for use on the site from there. The media library also contains freely usable stock images and icons that you can use…
Email
Creating a new email address

Each of our webhotell comes with the option to deploy at least one mailbox based on your own domain address, as well as an unlimited number of different email controls. However, to use email, you must first create the email address of your choice in the…
Sitebuilder
Sitebuilder backup and restoring

It is always a good idea to take a backup of your site before you start editing it on your home computer. This way, you'll have an up-to-date copy of your site, even if you're in the middle of editing and don't publish the latest changes to your site right…
Sitebuilder
Sitebuilder editor layout and menus

Our Sitebuilder is easy and powerful editor, that you can use to edit your website virtually limitlessly. In this tutorial, we will go through the layout and menus of the Sitebuilder. This will get you started! If you're new to using a website builder, you…
Sitebuilder
Sitebuilder QuickStart

Hostaan Sitebuilder can be opened through Plesk dashboard. The sitebuilding tool works for all the most common web browsers. Using he Sitebuilder doesn't require any special coding skills. Start by logging in to your Plesk dashboard (If you have multiple…
Web Hosting
How to update WordPress using WordPress Toolkit?

WordPress, plugins and themes need regular updates. If your plan does not include managed updates, open WordPress in Plesk and select the installation you want to maintain. Back up before updating Open Back Up / Restore , click Back Up and wait until the…
Email
Outlook: IMAP root folder path

If your email folders do not show up in Outlook, the cause is often a missing root folder path in Outlook. A missing root folder path can also prevent mail operations such as sending, saving or deleting messages. You can add the IMAP root folder path...
Email
Routing email to another service with an MX record

Email routing is controlled by editing the MX record. The MX record tells sending mail services where the receiving mail server is located. You can set up several MX records and several addresses for them. Email is delivered (in theory)...
Development Tools
Using a temporary address to route website traffic

When WordPress is installed on a new order but the domain does not yet point to our server, logging in to the WordPress admin interface does not work or redirects to the old server. You can build new pages in WordPress or import content from the old…
Email
How to Change Email Account Password?

Email account password is most easily changed through the control panel. First log in to control panel using your administrator username and password. Go to the target email accounts settings by first selecting 'Mail' from the menu on the left and then…
Email
Configuring email auto-reply

This guide shows how you can enable auto-reply for your email accounts. Log in to Plesk control panel using your administrator credentials or the specific email user credentials. Choose 'Mail' from the left menu, and click on the desired email account name…
Plesk Control Panel
WWW-server logs

This article shows where you can access www server logs in Plesk. First open the "Websites and domains" page. In the domain's options you can find the "Logs" selection which takes you to the log viewer. The log viewer allows you to filter log lines based on…
Email
Change Spam Filter Settings

This article explains how email spam filter settings can be changed. Log in to Plesk and choose "Mail" from the left side menu and click the email account name you want to change the settings for. In the next view select the "Spam Filter" tab. With the check…
Email
How to Add a Mail Account to Gmail?

This article details how you can add an email account in our service to the Gmail interface. To get started you should know the following settings: Your email account address and its password. The name of the mail server assigned to your domain. You can see…
Web Hosting
Building a feedback form

Feedback and contact forms are usually easiest to build with the tools of the content management system you use, or, for example, with the tools of the Sitebuilder we offer. In WordPress, for example, you can install a plugin called Contact Form 7…
Plesk Control Panel
How to install SSL certificate?

We provide free Let's Encrypt SSL certificate for all our customers. This allows website to be accessed via SSL encrypted HTTPS protocol without security warnings from web browser. In SmartWP and SmartWoo hosting plans SSL certificate is created…
Plesk Control Panel
What is Plesk Control Panel?

Our customers can do most of their web hosting maintenance trough Plesk Control Panel installed on all of our servers. Plesk is comparable to cPanel, being one of the leading server control panel platforms in the World. With Plesk you can independently do…