Technology
Customer service is our core technology
Fast, knowledgeable customer service has always been our biggest competitive advantage. Now it works alongside round-the-clock AI - together, they form technology you can rely on at any hour.
No bouncing between tickets
Every one of our support staff is also an expert
When you reach out to us, you don't wait for your issue to be escalated to "the right person." Whoever answers already knows how to solve your technical problem - because they're that expert too.
- No passing tickets from department to department - a solution is found right at your first contact
- Information flows internally within our team, so you don't need to explain your situation again to every new person
- We focus on your problem, not internal bureaucracy
When you can reach us
People on weekdays, AI around the clock
Office and ticket support
Our Kuopio office is staffed on weekdays from 8am to 4pm.
Phone support
Phones are answered on weekdays from 9am to 3pm. At other times, our AI assistant answers.
On-call 24/7
One person is always reachable in the evenings and on weekends for critical fault situations.
AI features
Smart customer service, around the clock
Our AI assistant answers in chat and by phone 24/7, in every language we offer - and keeps expanding to new ones.
Aada
AI phone assistant
Hostaan Agent
AI chat & content creation
AI chat & phone
Help right away, at any hour
When our human support team is off the clock, AI steps in - in both Finnish and English.
1st-line support
Real answers, not just generic instructions
Looks up domain registration and expiry dates, DNS nameserver settings and related issues, and helps configure email - for example in Outlook.
Product recommendations
Finds the right product for you
Our AI can recommend the right product for your need - whether that's web hosting, email, or a cloud service.
Hostaan Agent
AI also helps design your website
Hostaan Agent doesn't just answer questions - it can sketch out a website based on what you want, suggest changes, and help you choose the right product (for example a WordPress plan or Kotisivukone) to build it with.
- Creates a draft of your site based on the wishes you give it
- Edits and fine-tunes the site as you ask
- Recommends the right product and tools for your needs
AI tools available in whichever product you choose
See also
More technology from Hostaan
Meet our team and get in touch
People and AI, in one place - see our contact details and pick whichever way suits you best.
Contact us