Terms of Service

1. Validity and application

1.1 These terms and conditions ("Agreement") apply between Hostaan Oy ("Service Provider") and the contracting party ("Customer") regarding the products and services provided by the Service Provider. These terms and conditions entered into force on 5 August 2019 and remain valid until further notice. The terms were last updated on 26 November 2025. The Service Provider reserves the right to change these terms and to announce changes on its website (www.hostaan.fi). The Customer is responsible for ensuring that the Customer, and everyone working on the Customer's behalf (including subcontractors and employees), complies with these terms.

2. Description of services

2.1 The Service Provider provides the Customer with internet services, such as server space for hosting websites ("Web Hosting"), together with related supplementary services such as domain registration ("Domain Registration"), email services, software, and other additional services such as customer data storage. Unless otherwise agreed, the price of Web Hosting does not include website design, updates, or the transfer of websites or emails to the server - these tasks remain the responsibility of the Customer, or a third party chosen by the Customer, following the instructions provided by the Service Provider. In addition to Web Hosting, the Service Provider may also offer complete server units ("Virtual Server") and related services to the Customer under separately agreed terms. The Service Provider's product pages (www.hostaan.fi) describe the exact content of each service in more detail.

3. Formation or cancellation of the Agreement

3.1 The Agreement is formed when the Customer orders a service and the Service Provider confirms it (usually by email). The billing period is considered to have started once the Service Provider has issued the account credentials for the service (by email or letter). As a rule, the Service Provider makes the service available to the Customer before payment and invoices afterward. Some orders (such as domain registration or transfer) may be delayed for reasons beyond the Service Provider's control. Some orders (such as domains being transferred to the service) may require advance invoicing for upcoming registration periods (a so-called transfer fee). The Customer agrees to pay for the services ordered in accordance with the order placed.

3.2 The Service Provider may, on a case-by-case basis, reserve the right to deliver the ordered service only after receiving payment for the related invoice from the Customer. The Service Provider is also entitled to carry out a credit check or other assessment of the Customer and to cancel the Agreement before the services are activated, without further justification.

3.3 The Agreement is also considered cancelled if the Customer has not provided sufficient information for the order to be processed and has not responded within a reasonable time to requests to provide it. The Service Provider also considers the Agreement cancelled if the Customer has, despite several reminders, failed to meet its payment obligations. In that case the services are suspended and any overdue payments are transferred to a collection agency.

3.4 The Customer has the right to cancel the Agreement within 14 days of ordering the service, without giving any reason. In that case the Service Provider will refund the portion relating to Web Hosting, but the Customer remains liable for the registration or usage fees of any domains, SSL certificates, server products purchased exclusively for the Customer (e.g. a Managed Cloud server), or other services purchased from third parties, as these are non-cancellable.

A consumer customer has the right to withdraw from a distance contract within 14 days without giving any separate reason. The withdrawal period begins when the service is ordered.

3.5 Exercising the right of withdrawal: the Customer may exercise the right of withdrawal (a) using the cancellation feature on our website at www.hostaan.fi/en/cancellation-form/, or (b) with a free-form notice sent by email to peruutukset@hostaan.fi. For a notice submitted through the cancellation feature, we will send the Customer, without delay, a confirmation on a durable medium (by email) containing the content of the cancellation and the date and time the notice was received.

3.6 Parts of the service that cannot be cancelled: based on section 3.4 above, the following are not refundable to the extent delivery has already taken place at the Customer's request: domain registration and transfer fees for the first registration period, Google Workspace subscriptions for the first billing period, Managed Cloud and Reseller Cloud subscriptions for the first period, and any other third-party services.

4. Term, continuation, and termination of the Agreement

4.1 The term of the Agreement is the length of the service's billing period (for example, 12 months). The Agreement automatically continues for the next billing period once the previous one ends, unless the Customer has terminated it and pays for the next billing period.

4.2 The Service Provider invoices the Customer in advance for the next contract period (for example, six weeks before the current period ends). If the Customer does not pay before the new period begins, the Service Provider will consider the order terminated and will close it at the end of the current billing period. The Customer has no obligation to pay for the next billing period in that case. If the Customer later requests that the service be reopened, the Service Provider may charge for the reactivation work in accordance with its price list.

4.3 The Customer may terminate the service at any time, with no separate notice period, by contacting the Service Provider. The Customer remains obligated to pay any overdue amounts under their active order. The Service Provider is not obliged to refund any service fees paid in advance. The Customer has the right to transfer domains they own and their website material to a provider of their choosing once there are no overdue payments.

4.4 The Service Provider also has the right to terminate the Agreement if the Customer does not comply with these terms. The Service Provider also has the right to transfer the Agreement and services to a third party, and to change the content of the Agreement and the service descriptions. The Customer does not have the right to transfer the Agreement to a third party without the Service Provider's written permission.

5. Customer rights and obligations

5.1 The Customer must provide the Service Provider with up-to-date customer and billing information, and keep it current. Outdated billing information can lead to services being suspended unintentionally. Ongoing agreements are billed in advance according to the price list in effect at the time. The Service Provider reserves the right to change the content, pricing, payment terms, and other features of its services, announcing changes in advance (on its website, by email, or on an invoice). New prices apply from the start of the Customer's next billing period. The Customer has the right to terminate the service before the new billing period begins.

5.2 The Customer is responsible for the encryption, backup, security, licensing, and lawfulness of any material they keep in the Service Provider's service, such as their own files, emails, software, usernames, and passwords. The Customer is responsible for not disclosing account credentials to outside parties. Material kept in the service must not be defamatory, racist, pornographic, indecent, or otherwise contrary to Finnish law, EU legislation, copyright, or generally accepted good practice.

5.3 The Customer may not market the websites or services they host with the Service Provider in a way that violates the law or good practice. Our email servers may not be used for mass mailings. Unlawful direct email marketing without the recipient's consent is not permitted and may lead to termination of the Agreement. The same applies to advertising on forums or newsgroups where it is prohibited.

5.4 Server space is customer-specific and may not be resold without the Service Provider's separate permission (excluding products specifically intended for resale). Two different customers' websites and emails cannot reside in the same server space. A service must always be ordered in the name of the end user, even if the party placing the order is someone else (for example, the end user's website designer).

5.5 Only material and software genuinely related to website and email use may be transferred to the disk space provided by the Service Provider - the server space may not be used as general-purpose file storage, a storage or sharing service, IRC or similar chat use, cryptocurrency mining, a game server, or P2P or similar file sharing - excluding services intended for customer data storage, such as Nextcloud, which may be used, within limits, to store, keep, and share the Customer's own data, but even then within these terms of use and in accordance with Finnish law.

5.6 The Customer is responsible for ensuring that any software they install in the service is secure, kept updated to its latest versions, and that the Customer holds the necessary licences to use it.

5.7 Attempting to breach the server internally, circumventing any security restrictions, and using the server to attack other targets are strictly prohibited and will lead to immediate termination of the Agreement as well as possible liability for damages. The Customer is obliged to notify the Service Provider of any security breaches to the Customer's service and any vulnerabilities they discover. The Customer is also fully liable for any damage caused by actions taken under the Customer's account.

6. Service Provider rights and obligations

6.1 The Service Provider strives to offer the highest possible quality, uninterrupted network service. However, the Customer acknowledges and accepts that the service may have brief operational or maintenance interruptions, and that in certain fault situations operation may even be interrupted for a period of time. Some connectivity interruptions may result from third-party hardware or network failures, or from network attacks or software faults caused by third parties, which the Service Provider cannot influence. The Service Provider nevertheless does everything it can to minimise the length of maintenance and operational interruptions, to schedule maintenance mainly at night, and to announce maintenance times in advance where possible.

6.2 For maintenance and security reasons, the Service Provider has the right to record customer-specific log files in the Customer's disk space, which consume the Customer's disk space. The Customer's disk space is also consumed by the Customer's emails, databases, statistics, backups the Customer takes themselves, or space used by automated update processes, meaning the full advertised space may not remain available for the website itself.

6.3 The Service Provider has the right to process customer data and to use subprocessors to provide the service, resolve problems, and carry out other necessary actions, in accordance with the data processing agreement. The Customer accepts that the Service Provider and its subprocessors may need access to customer data, and that this is necessary to provide the service as a whole.

6.4 The Service Provider has the right to automatically add any additional service the Customer needs when the Customer's use of business-critical resources (disk space or traffic volume) is exceeded, and to bill the Customer for these services, so that the Customer's service does not close when a critical limit is reached. In this situation the Service Provider will nevertheless first try to consult the Customer.

6.5 The Service Provider has the right to automatically limit the performance resources included in the Customer's server service, such as the number of available processor units and the amount of memory, or disk write or network speed. If the Customer's site deviates significantly from normal in terms of traffic volume and/or load, the Service Provider has the right to restrict, or ultimately temporarily close, the Customer's service in order to safeguard the operation of other customers' services. The Service Provider reserves the right to prioritise traffic/load, to adjust the price charged to the Customer to match usage in a manner agreed with the Customer, or, if necessary, to terminate the Agreement in such cases.

6.6 The Service Provider reserves the right, without prior warning, to close (temporarily or permanently) the service offered to the Customer and/or remove material from the Customer's disk space, if it considers that the material breaches the terms of the Agreement, that legislation requires it, or that material or software added by the Customer, or a failure to maintain its security, requires it.

6.7 The Service Provider is not liable for interference directed at the Customer's service from the network or elsewhere, and reserves the right, as a last resort and without prior warning, to restrict or temporarily close entirely the service used by the Customer, in order to safeguard the operation of other customers' services.

6.8 The Service Provider is not liable for indirect or consequential damages (such as loss of profit, reduced turnover, interruption of production, or other unforeseeable losses), nor for any fault or operational interruption caused by force majeure, nor for any destruction, loss, or alteration of data or files and any costs that may result from this.

6.9 The Service Provider's liability for faults, in every case that can be considered the Service Provider's responsibility, is limited to a maximum credit equal to two months' service fees.