Customer stories
Five-star service
We work in an industry where our customers trust us with their online business. Happy customers and services that just work are a matter of pride for us.
Straight from our customers
Don't take our word for it - take theirs
A selection of our most recent customer feedback. Choosing a hosting partner that actually works is an important decision - that's why we want you to see, honestly, what our service is really like.
The best support ever! Not a single problem has been left unsolved. I warmly recommend it!
Google review
Hostaan's customer service/support is excellent. Answers always come very quickly and are clear. As a customer I feel a sense of security and trust, and I don't have to worry about these things.
Google review
I'm very happy with Hostaan's services - I have experience with a couple of others, and this one is by far the best. During an outage I got a reply on a Sunday evening, which I really didn't expect, and by 10am the next morning the issue was already fixed. Knowledgeable, capable, and the price is right too. Thank you!
Google review
We've been Hostaan customers for over two years. We have nothing but good things to say about the company. Customer service is first-class!!! We couldn't even imagine switching to another provider.
Google review
6/5 service! A very strong recommendation if you want everything handled very easily and reliably. The best service I've received in the B2B world so far.
Google review
Very good and fast customer service. Answers to email questions arrive within a couple of hours. The service is also flexible - things can be negotiated.
Google review
I've been a Hostaan customer for about five years now, and haven't considered switching for a moment. You rarely come across service this exceptionally good. Customer service is genuinely friendly and solution-oriented, and I've never once been told 'that's not our department.' Quite the opposite - things always get fully resolved.
Google review
I've now tested three different web hosting providers, and Hostaan is by far the best of them all. Fast and friendly customer service, sensible pricing, and transparent, easy-to-understand info about what's included in the different hosting packages. Recommended :)
Google review
Excellent customer service and a really great Dev environment.
Google review
6/5 service, always! Dealing with them is very fast and high-quality. A strong recommendation if you want quality service and help.
Facebook review
I've been a Hostaan customer for several years and have always received friendly, knowledgeable and efficient service. No question is too silly to ask - everything gets answered with the same patience. Five stars and warm recommendations!
Facebook review
I've been a Hostaan customer for about five years now and haven't for a moment considered switching. Service this exceptionally good is rare to find. Customer service is genuinely friendly and solution-oriented, and I've never once been told that something isn't their responsibility. Quite the opposite - things always get handled through to the end. Absolutely top-notch! Thank you, Hostaan!
Facebook review
Recommended. When our website has had issues, we've gotten through to customer support quickly, the service has been friendly, and problems have been resolved competently.
Facebook review
An absolute favorite among all domain and web hosting providers. Fast, knowledgeable and friendly customer service, where the help genuinely doesn't stop at the basic level - you get answers, help and recommendations for anything related to websites. The servers run fast and reliably, and the price-to-quality ratio is excellent both for individual web hosting accounts and for the larger solutions built for agencies. I currently have over 50 clients' websites on Hostaan, and I see no reason to recommend any other company than Hostaan when someone asks where to get a domain and/or web hosting.
Facebook reviewFeedback on our support
Right now, our support scores 5/5!
We regularly collect voluntary customer feedback after chat support conversations, rating knowledge, friendliness, response time and overall satisfaction from one to five points.
In their own words
This is how our customers describe our service
Highlights from our Google and Facebook reviews. See directly what people say about us.
Fast and friendly customer service. Support requests are answered promptly, and advice is given in a way that even someone less technical can understand. The price-quality ratio is right - recommended!
Google review
I've been a Hostaan customer for about five years now, and haven't considered switching for a moment. You rarely come across service this exceptionally good. Customer service is genuinely friendly and solution-oriented, and I've never once been told 'that's not our department.' Quite the opposite - things always get fully resolved.
Google review
Great customer service - Finnish, fast, and genuinely on the customer's side. No unnecessary technical jargon in communication. The technical side works exactly as it should. Recommended!
Google review
I chose Hostaan because I'd heard so many good things about their customer service - and the rumors weren't unfounded. I can't remember the last time I got service this exceptionally good, where things get resolved almost by themselves, even at the odd hours when a solo entrepreneur finds time to send support questions. Out of five stars, I'll give six.
Google review
Very good and fast customer service. Answers to email questions arrive within a couple of hours. The service is also flexible - things can be negotiated.
Google review
I've been a Hostaan customer for about five years now and haven't for a moment considered switching. Service this exceptionally good is rare to find. Customer service is genuinely friendly and solution-oriented, and I've never once been told that something isn't their responsibility. Quite the opposite - things always get handled through to the end. Absolutely top-notch! Thank you, Hostaan!
Facebook reviewA selection of our feedback
Direct feedback from our support conversations
Reviews elsewhere
Our average is 5/5 on both Google and Facebook
People talk about our service elsewhere too - see all our reviews straight from the source.
Voted by the WordPress community
WPWoofi's favorite web host, two years running
WordPress / WooCommerce / Suomi / Finland is one of the biggest Finnish WordPress developer groups on Facebook, with over 7,500 members. In the group's annual hosting-provider vote, Hostaan has won two years running (2025 and 2026) and placed 2nd for four years before that (2021-2024) - six straight years in the top spots.
See also
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