Contact

How can we help?

Phone, email, chat or our form - pick whichever suits you. People help on weekdays, our AI assistant around the clock.

These are all the ways to reach us

AI Chat

Available around the clock

Instant reply
Message

Available around the clock

Reply in 1-3 h*
Email

Available around the clock

Reply in 1-3 h*
support@hostaan.com
Phone

Weekdays 9am-3pm
AI 24/7

Answered in 1-2 min
+358 20 732 0000

*Stated response times may vary. Email and contact-form replies can take up to 24 hours on weekdays, and messages sent over the weekend are handled the next business day. Our on-call team responds to critical server issues around the clock.

Quick help

Need help right now?

Ask our AI assistant directly - it replies instantly and can hand the matter off to a person if needed.

Urgent server issue?

First check our status page for any known incidents.

Server-wide outages are usually detected immediately and responded to right away. If a critical issue affects only your own web service, reach us either through a support ticket (24/7) or by calling (weekdays 9am-3pm).

Call +358 20 732 0000 Help articles and guides Server monitoring

Contact form

Send us a message

Tell us what you need in your own words - we'll get back to you as soon as possible, weekdays 9am-3pm. For urgent server issues, our on-call team monitors and responds around the clock.

Office

Our office in Kuopio, Finland

Our team works centrally out of our Kuopio office. The best way to reach us is a support ticket, email or phone - that's how we make sure you get help fast.

Address

Hostaan Oy
Snellmaninkatu 36-38
70100 Kuopio, Finland

Opening hours

Weekdays 9am-3pm

Business ID

2950656-6

Juha, Hostaan team member
Tuomo, Hostaan team member
Petteri, Hostaan team member
Niina, Hostaan team member
Eemeli, Hostaan team member

The people behind it

Real people help you

Every one of our support staff is also an expert - see how our customer service actually works.

See our customer service

When you can reach us

People on weekdays, AI around the clock
Aada
AI

Aada

AI phone assistant

Hostaan Agent
AI

Hostaan Agent

AI chat & content creation

People on weekdays

Our Kuopio office answers phone, chat and tickets on weekdays - every one of our support staff is also an expert.

AI around the clock

Our AI assistant Aada answers chat and phone 24/7, including evenings and weekends - in Finnish and English.

See our customer service

Frequently asked

Answers to common questions

Phone is answered in 1-2 minutes and chat instantly, weekdays 9am-3pm - our AI assistant helps around the clock. Email and contact-form messages usually get a reply within 1-3 hours, and within 24 hours at the latest on weekdays; messages sent over the weekend are handled the next business day.

Call us directly at +358 20 732 0000 or open a support ticket at support.hostaan.com. For urgent server issues, a phone call is always the fastest way to reach us, and critical outages are monitored around the clock - you can also check real-time status at uptime.hostaan.fi.

Of course. Tell us what you need over chat or by phone, and we'll help you find the right web hosting, email solution, or other service for your situation.

People help on weekdays 9am-3pm, but our AI assistant Aada answers questions around the clock, weekends included. Critical server outages are monitored and fixed at any time, not just during office hours.

Yes, migrations usually happen without any downtime. Tell us about your current provider over chat or via the form, and we'll handle the move for you.

Billing questions go through the same channels as any other support request - easiest by email at support@hostaan.com or by opening a support ticket.

Our servers' real-time status is always visible at uptime.hostaan.fi - so you can tell right away whether it's a wider outage or just your own service.

Still haven't solved it?

Send us a message or start a chat - we're happy to help, whatever it's about.