We have introduced an intelligent AI assistant, Aada, to our telephone customer service. Aada is available around the clock and helps our customers resolve a wide range of service-related questions and issues quickly and intelligently.
Leveraging artificial intelligence through multiple advanced technologies, Aada is capable of engaging in fully natural, human-like conversations over the phone. She can assist you with nearly all aspects of using our services and can also perform preliminary troubleshooting when needed.
Aada can help with topics such as:
- Choosing the service package that best fits your needs and answering questions related to ordering services
- Service setup and onboarding assistance
- Configuration of email applications and setup of other service-related software (support that has previously been outside the scope of our phone support)
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Assistance with domain forwarding, DNS records, and name service configuration (Aada can investigate DNS records, domain expiration dates, registrars, nameserver functionality, and related matters)
- Initial troubleshooting of technical issues and, when necessary, escalation to our customer support team or on-call service personnel
- Other general questions related to our services
We continuously develop Aada and aim to further improve the quality and availability of our customer service. Our goal is to provide customer support around the clock through both telephone and chat channels.
At least for the time being, Aada cannot process personal data, make account or service configuration changes, access servers or user accounts, reset forgotten passwords, or perform other administrative actions. However, she can document unresolved issues and forward them as support tickets for further handling.
Aada will nevertheless be able to assist intelligently with a wide variety of support-related questions. For example, support for setting up Outlook and other email applications is now available from Aada 24 hours a day.
Our human support team will, of course, continue to serve you with the same friendly, professional, and responsive approach as always:
- Email and support tickets: weekdays from 8:00 AM to 4:00 PM
- Telephone support: weekdays from 9:00 AM to 3:00 PM
- For critical server incidents, our on-call personnel respond to system alerts and critical service issues 24/7
We warmly invite all customers to try our new AI assistant, Aada, today by calling our customer service line. During business hours, calls may be routed to Aada for selected tasks, while outside business hours all calls will be handled by Aada. The cost of the call is only the local call fee / local network fee.
In addition, Hostaan Agent will continue to provide assistance through our website chat service 24/7.
