Smart AI-Powered Hostaan Agent Now Available 24/7 – Updates to Phone Support Scope
We have introduced an intelligent Hostaan Agent chatbot on our website, designed to serve our customers around the clock and help efficiently resolve a wide range of questions and issues related to our services.
Going forward, our AI-powered chatbot—leveraging multiple layers of artificial intelligence—can assist and guide you in nearly all aspects of using our services. It is also capable of performing initial troubleshooting. Our highly capable bot can assist you with topics such as:
- Choosing the right service package for your needs and answering ordering-related questions
- Service onboarding and related guidance
- Configuration of email clients and setup of other service-related software (now outside the scope of our phone support)
- Assistance with domain configurations and DNS records (the bot can analyze DNS records)
- Initial troubleshooting of issues and, if necessary, escalation to customer support or incident response
- Other general questions related to our services
We continuously develop our AI-based Hostaan Agent to further improve our service offering. With its help, we aim to provide immediate and useful customer support—AI-assisted—even during evenings and weekends for non-critical inquiries.
Please note that Hostaan Agent cannot process your personal data, make configuration changes, access your servers or accounts, reset forgotten passwords, or perform other modifications. However, it can escalate unresolved issues by creating a support ticket when needed.
Changes to the Scope of Our Phone SupportTo allocate our staff resources in the most effective way for serving our customers, we will be refining the scope of our support channels. Going forward, we will no longer be able to provide product support by phone for issues outside of our directly provided services. For example, support for customers’ own software (such as Outlook configuration assistance via phone) will be excluded from our phone support offering.
Our AI-based chatbot, however, will continue to provide highly capable assistance across all support topics. For instance, guidance for setting up Outlook or other email clients will be available via self-service through our chatbot 24/7.
Our team will continue to serve you with the same friendly and professional approach, and with fast response times:
- Email and support tickets: weekdays from 9:00 to 16:00
- Phone support: weekdays from 9:00 to 15:00
- Critical server issues: our on-call team responds to system alerts and critical incidents 24/7
We warmly encourage all our customers to try the AI-powered Hostaan Agent - it’s available right now in the bottom-right corner of our website.
